Christine Maxey heads up Reality Lettings and offers all our landlords and tenants a high quality service. Here she reveals why our clients not only choose Reality but also stay with us:
Q: Why is it important for a letting agent to have experience?
A: Experience counts for everything in our opinion. We help landlords let their very valuable assets and maximise their investments – and it is important we get it right. Furthermore, in an industry with increasing legislation, we are here to advise and guide our clients.
Q: How do you keep abreast of changes in the law?
A: Our team of experienced and qualified consultants undergo regular training to ensure we are carrying out the duties expected of any landlord within the guidelines of the law. We have a responsibility to ensure you do not fall victim to any negligence for compliance.
Q: How are you different from other agencies?
A: We are an independent, family-run agency providing a personal service and when you instruct us to let your property, you also get to know us a little more. This is why we ensure we are available to talk to us from 8am to 8pm every day.
Q: Is honesty always the best policy?
A: Yes! It is all too easy for businesses to tell their clients exactly what they want to hear. We are instructed to act for you to ensure you receive a professional service from start to finish. And this often means that there are times we need to be 100% honest with you – whether about an issue that has arisen or rental valuation figures.
Q: What are the benefits of working with a family-run agency?
A: Our company directors work at Reality every day. When you need to speak to a senior member of the team, someone is always on hand to help you. We know that choosing a letting agency can be difficult so all we ask is that you talk to us to see if you feel confident that we are right team to manage your investment.
If you would like to speak to a member of the team, please call us on 01508 486648 or call in and see us.