Welcome to Reality

We are a Norwich-based, independent company with directors who are on call from 8am to 8pm, seven days a week, to help you make your move. Bringing a wealth of experience and a unique, modern approach, our aim is always to help you to achieve the best possible price – as stress free as possible. As a family-run business, client care is at the forefront of absolutely everything we do and as such we have won an array of national awards and five-star Google reviews.

Our directors, Adam Thompson and Lucy Carne, have both lived in or near Norwich for many years and are passionate about the historic city and the lifestyle it offers. They enjoy being able to meet clients in the city, providing a full estate agency service from their office in Grove Road, NR1 as well as utilising the various technologies now available to the forward-thinking agent. Founder Lucy has lived in NR1, NR2, as well as South Norfolk for many years – and launched acclaimed Reality here more than a decade ago. Her partner Adam Thompson, who brings a wealth of architectural expertise to the business, also knows Norwich inside out, having lived in the city, as well as in Cringleford and Mulbarton.

Having built up a reputation for friendly professionalism, the directors oversee every single sale themselves, ensuring the entire process runs as smoothly as possible. Together they make a practised, professional team, with a deep understanding of just how important every single house sale or purchase is to their clients. As trailblazers within the industry, they also understand that the modern world is no longer nine to five and therefore a 21st century approach is required.

This is why they are on call from 8am to 8pm, seven days a week. And unlike other agencies using out of hours call centres, either Lucy or Adam themselves will be available to talk to you.